Shipping & Returns

 

Shipping

 

All orders are shipped promptly, this website is configured so that you may purchase an item without registering if you so wish, although you will be ineligible for special deals and discounts until registration.

All transactions are carried out using a secure payments system for your protection.

We ship items worldwide.

 

Carriers

 

We use the following carriers to deliver our orders:

Royal Mail

Parcelforce

(for oversea clients, their agents and associates)

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Order Tracking

If a tracking number is provided by the carrier, we will update your order with the tracking information. Please note that some orders using 1st or 2nd Class Royal mail will not have tracking numbers.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns

Please contact us to request a refund and we will assign you return reference details.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item 14 days of your purchase, unless we have notified you otherwise.

The item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking fee : All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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